copywriting

Email Personalization Guide — Campaign Monitor

Gone are the days of one-size-fits-all messaging. Consumers have come to demand and expect relevant and personalized content and experiences both online and offline.

To meet those demands, marketers are striving to leverage email personalization to move from 1: many messaging toward 1:1 experiences that not only meet, but exceed consumer expectations and set them apart from the competition. That’s why it’s not surprising that when asked to prioritize one capability that will be most important to marketing in the future, 33% of marketers answered: “personalization.” Furthermore, 74% of marketers say targeted personalization increases customer engagement, and they see an average increase of 20% in sales when using personalized experiences.

To help marketers slay their email personalization challenges and goals, we created a comprehensive guide that covers basic tactics like personalizing an email subject line, to more sophisticated techniques like using dynamic content or behavioral data based on how consumers are engaging with your brand. Marketers at every level and ability can reap the benefits of sending more relevant and personalized messages that get results.

Read on at Campaign Monitor

8 Creative Ways to Use Instagram’s New Multiple-Image Posting Feature — Salesforce

In early 2017, Instagram announced its new multiple-image posting feature, also called a “carousel.” It lets you post up to 10 photos in a slideshow or an album. This is an exciting tool for brands and businesses: It’s designed to maximize engagement, refine storytelling, beautify your feed, and even optimize ad placement.

Along with the proven success of Instagram Stories, the carousel will likely be a hit with users and evolve as more engage with it (rather than the lukewarm reception to recent updates rolled out by Facebook and Twitter).

We’re just seeing the beginning of what can be done with the multi-post carousel. Here are few ideas to help you get creative with your posts.

Read on at SalesForce.

Take the Easy Route: 6 Ways Service Cloud Helps You Help Your Customers — Salesforce

The days of waiting on hold when you have a service issue are coming to an end. Customers no longer have to explain a problem over and over to each new rep, and agents are expected to resolve issues on the spot. While this is great news for customers, it’s a challenge for businesses: The changes in service technology have raised customers’ expectations, and efficiency of service has become a key factor in overall customer satisfaction.

Service Cloud by Salesforce turns your contact center into an engagement center. It gives your agents the tools they need to provide world-class service across a range of devices. Here are six ways Service Cloud makes life easier for your customers, your service team, and your business in general.

Continue reading at SalesForce Canada.

eLearning Dropout Rates and what to do About Them

It seems like everyone’s taking an e-course these days. But according to recent studies, only a tiny fraction of them are actually finishing their courses. These eLearning dropout rates illustrate some hard truths about training.

eLearning Dropout Rates

The attrition rates for e-courses are like nothing we’ve ever seen in classroom learning. A study by Warwick University, in the UK, found MOOC completion rates as low as 7% and never higher than 59%. By comparison, New York City’s public schools have a completion rate of 70%*. A similar study conducted by ResearchGate found a 6% completion rate across eLearning platforms. That’s a 94% dropout rate.

Experts have weighed in on the reasons for these numbers, citing everything from busy students to poor content and even browser compatibility issues. The good news is, we can remedy many of these problems, and the statistics show marked improvement in completion rates when trainers implement new strategies.

Continue at ThinkingKap Learning Solutions.

How to Set Up Your Service Cloud Platform for Maximum Effect — Salesforce

Once upon a time — just a few years ago, to be more exact — a company’s blog (assuming they even had one) had nothing to do with the service department. Sales was largely ignorant of what customers were saying in forums and on social media. Managers had no choice but to rely on metrics that were vague, incomplete, or totally irrelevant.

Then Salesforce introduced Service Cloud. It brought all of this together in a single customer service platform, and it not only streamlines existing elements of your business but, when used to maximum effect, allows you to connect more broadly and deeply with customers. With Service Cloud, your company can make an impact that would have been unimaginable in the pre-Cloud world.

Here are a few best practices to get the most out of Service Cloud.

Keep reading at Salesforce Canada.